ABOUT RUTLAND REGIONAL DISPATCH
We provide critical, emergency call-taking and dispatching services for Police, Fire, EMS, Animal Control, and Public Works for the following Massachusetts towns: Rutland, Oakham, Hubbardston, Warren, and Barre. Our service area is comprised of 145 square miles of rough, New England terrain. The Rutland RECC processes approximately 75,000 calls for service annually, making us one of the busiest local regional centers in the area.
All Dispatchers with the RRECC are proficient in the use of the IMC CAD system and are certified in E911, Leaps/NCIC, CPR, EMD (Emergency Medical Dispatching), and APCO Basic Telecommunications. Dispatchers have a firm Knowledge of the communities supported by RRECC, and all public services, both emergency, and non-emergency, employed by each. RRECC strives to be a team-oriented work center, with all dispatchers operating proficiently and professionally. All employees are expected to further their education and skills, by attending in-house and approved vendor continuing education training.
Our Mission Statement
Dispatch the appropriate response with the least possible delay;
Inspire the trust and confidence of the public and responding agencies;
Serve as a vital link between Barre, Hubbardston, Oakham, and Rutland citizens, & Emergency Services
Prepare to handle any situation through proactive and continuous education;
Always strive to find ways to improve. Always here, always ready;
Treat each individual with respect and dignity;
Consistently answer all calls with professionalism, courtesy, and compassion;
Help responding agencies serve our community by using reliable technology and accurate information;
Provide Excellent Customer Service
Sustain Effective Technology
Value and Develop Our Employees